-- Customers urged to take precautions, update contact information
-- Updated information to be available via www.dom.com and social media
PR Newswire
RICHMOND, Va., Aug. 25, 2011
RICHMOND, Va., Aug. 25, 2011 /PRNewswire/ -- With Hurricane Irene
approaching, Dominion Virginia Power and Dominion North Carolina Power
are readying repair crews and preparing equipment for emergency
restoration work over the next several days. The company is asking
its customers, especially those in coastal areas, to take steps to
brace for the storm.
"This storm has serious potential to cause widespread damage," said
Rodney Blevins, vice president-Distribution Operations for Dominion
Virginia Power and Dominion North Carolina Power. "We are geared up to
handle any situation as quickly and safely as possible. We are
treating Hurricane Irene seriously, and we urge our customers to
monitor local weather forecasts for changing conditions in order to
remain safe."
Dominion reminds its customers to call toll free 1-866-DOM-HELP
(1-866-366-4357) in the event of outages or downed lines. The
company's outage reporting system, which consists of call-center
representatives as well as an automated voice response unit, can
handle up to 100,000 calls an hour. Using the voice response unit is
the quickest way to report an outage or downed power line.
Dominion will update its website, www.dom.com, with information about
the storm. A Twitter feed (@domvapower) and Facebook page (Dominion
Virginia Power) also are available.
Dominion urges its customers to pay attention to weather reports and
to take these common-sense steps to prepare for possible outages:
* Before a storm arrives, establish an online account with
Dominion at www.dom.com (keyword: MYA) so you can easily report an
outage if it occurs and obtain outage updates online without having to
call in (keyword: reporting outages).
* Also be sure the telephone number and other information related
to your account are up to date. This includes providing a cell phone
number if that is the phone you would use to report an outage or other
problem. This simple step will ensure immediate access of your account
for faster reporting without having to speak to someone. Phone
numbers can be updated online or by calling our special phone number
update line at 1-800-222-0401.
* Have emergency supplies such as water, flashlights, radios,
extra batteries, medicine, cash and other critical items stashed away
beforehand.
* Have a plan for how you and your family will stay safe, how you
will evacuate if necessary and where you might go. Also consider who
else you might need to check on during an emergency.
* Stay informed during the emergency through news reports and
official information.
A video showing how Dominion prepares for severe storms and outage
restoration is available online at:
http://www.youtube.com/watch?
Information specific on how to prepare for storms and potential power
outages is available at Dominion's website at
http://www.dom.com/storm-
Since hurricanes are a threat in Virginia and North Carolina, the
company suggests customers pay attention to weather reports including
those provided by the National Oceanic and Atmospheric Administration
(NOAA).
If severe weather is expected, take these steps to prepare for possible outages:
Preparing for the storm
* Read the hurricane evacuation guidelines available at the
Virginia Department of Transportation's website:
http://www.virginiadot.org/
North Carolina Department of Transportation website:
http://www.ncdot.gov/travel/
* Develop an emergency plan that addresses any special medical
needs you have. Information is available on the Virginia Department
of Emergency Management's website at:
http://www.vaemergency.gov/
* Make sure you have a battery-operated radio, multiple
flashlights and a battery-operated clock and fan, along with extra
batteries.
* Have at least three gallons of fresh water per person on hand.
This is especially important for those who rely on well water.
* Have a good supply of canned and other non-refrigerated foods available.
* If you have pets, make sure you have provided for them, as well.
During the storm, if electricity is interrupted
* Turn off major appliances such as heat pumps, water heaters and
stoves. Unplug other appliances such as TVs, stereos, microwaves and
computers. This will prevent damage to appliances and possible
overloads to the company's system when power is restored.
* Post a list of contents on your freezer door to minimize the
number of times you open it.
* Leave one lamp or light on so you will be able to recognize when
power is restored.
* If using portable or camp-type stoves or lanterns for cooking
and lighting, ensure that the area is adequately ventilated.
After the storm
* Listen to your local radio station on your car or
battery-powered radio for regular news and weather updates. Don't rely
on your neighbors to report your outage. Call Dominion at
1-866-DOM-HELP (1-866-366-4357).
* Stay away from fallen wires, flooded areas and debris. Treat
all fallen wires and anything touching them as though they are
energized.
* Follow safe operating procedures for generators. Never operate
one inside your home or in an enclosed space, such as a garage.
* Do not connect portable generators directly to the electrical
system of your home. Electricity could flow backward onto Dominion's
power lines and endanger lives. Either have a qualified electrician
perform the work or plug appliances directly into the generator using
the proper-sized extension cords.
* Exhaust fumes contain carbon monoxide and can be deadly, so run
your generator outside with proper ventilation. Store the fuel for
your generator safely.
* Visually inspect the area around your electricity meter. If you
detect or suspect any damage, call us at 1-866-DOM-HELP.
Some useful links for the public and media during the summer storm season:
* Dominion Virginia Power Storm Center:
http://www.dom.com/storm-
* Virginia Department of Emergency Management: http://www.vaemergency.com/
* Federal Department of Homeland Security: http://www.dhs.gov/index.shtm
* National Weather Service: http://www.nws.noaa.gov/
Dominion (NYSE:D) is one of the nation's largest producers and
transporters of energy, with a portfolio of approximately 28,200
megawatts of generation. Dominion operates the nation's largest
natural gas storage system and serves retail energy customers in 15
states. For more information about Dominion, visit the company's
website at www.dom.com.
Follow us on Twitter at: http://www.twitter.com/
on our Facebook page by searching, keyword: Dominion Virginia Power.
SOURCE Dominion Virginia Power
CONTACT: Karl R. Neddenien, (804) 771-6115, Karl.R.Neddenien@dom.com,
Le-Ha Anderson, +1-703-796-9308, Le-Ha.Anderson@dom.com, or Bonita B.
Harris, +1-757-857-2700, Bonita.B.Harris@dom.com
Web Site: http://www.dom.com
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