To better understand how
utilities are managing shifts toward consumer expectations for next
generation customer service, Cognizant partnered with PennEnergy
Research to ask utility organizations how current and emerging
technologies are influencing their customer experience processes and
efforts to engage Millenials as an increasingly important demographic.
For this survey utilities were asked to share insights about their
customer service processes in relation to key technologies and trends,
such as social media, big data, customer self-service, and demographics
focused initiatives. Download the survey now to view the responses! |
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Amid complaints that
planned federal rules to cut carbon emissions will hurt the economy, a
new study says the northeastern states that already have moved in that
direction are seeing economic benefits. …
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Natural gas overtook coal
as the top source of U.S. electric power generation for the first time
ever earlier this year, a milestone that has been in the making for
years as the price of gas slides and new regulations make coal more
risky for power generators. …
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Top Power News
As the role of tech and
data evolves within electric power and oil and gas operations,
opportunities abound for IT professionals in the energy sectors.
…
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